Frequently Asked Questions (FAQs) – Everything You Need to Know About WIA
Welcome to the WIA FAQ page! We’ve compiled answers to some of the most common questions to make your shopping experience seamless. If you don’t see your question here, feel free to reach out to us at woman.w.i.a@gmail.com.
1. Orders and Payments
Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options available at checkout.
Q: Can I modify or cancel my order after placing it?
A: Changes or cancellations can only be made within 24 hours of placing your order. Contact us immediately at woman.w.i.a@gmail.com with your order number.
Q: How do I track my order?
A: Once your order is shipped, you’ll receive an email with a tracking number. Use this to track your shipment on the carrier’s website.
2. Shipping
Q: Do you ship internationally?
A: Yes, we ship worldwide! International shipping times and costs vary depending on your location.
Q: How long does shipping take?
A: Standard shipping typically takes 5–10 business days, while express shipping takes 2–5 business days. Delivery times may vary depending on external factors like weather or customs delays.
Q: Can I change my shipping address after placing an order?
A: Address changes are only possible within 24 hours of placing your order. Email us at woman.w.i.a@gmail.com as soon as possible.
3. Returns and Exchanges
Q: What is your return policy?
A: Items can be returned within 30 days of delivery if they are unused, unworn, and in their original condition with tags. Please refer to our Return Policy for full details.
Q: How do I initiate a return or exchange?
A: Contact us at woman.w.i.a@gmail.com with your order number and the reason for the return. Our team will provide further instructions.
Q: Are sale items eligible for return?
A: No, items marked as Final Sale are not eligible for returns or exchanges.
4. Products and Sizing
Q: Where are your products made?
A: Our products are thoughtfully designed and crafted with care, using high-quality materials sourced ethically.
Q: How do I find the right size?
A: Refer to our Size Guide, available on each product page. If you have specific questions, contact us at woman.w.i.a@gmail.com.
5. Account and Support
Q: Do I need to create an account to shop?
A: No, you can shop as a guest. However, creating an account allows you to track orders, save addresses, and enjoy a faster checkout experience.
Q: How can I contact customer support?
A: Email us anytime at woman.w.i.a@gmail.com, and our team will respond within 1–2 business days.
6. Discounts and Promotions
Q: Do you offer discounts for first-time buyers?
A: Yes! Subscribe to our newsletter to receive exclusive offers and updates, including discounts for new customers.
Q: Can I use more than one discount code?
A: Unfortunately, only one discount code can be applied per order.
7. Other Questions
Q: Do you offer gift wrapping?
A: Currently, we do not offer gift wrapping, but our packaging is always elegant and thoughtfully designed.
Q: How do I stay updated on new collections and promotions?
A: Follow us on social media and sign up for our newsletter to be the first to know about new arrivals, sales, and updates!
If you have additional questions, don’t hesitate to reach out to us at woman.w.i.a@gmail.com. We're here to help!